UK firm pioneers new technology | Customer expectations | Global e-com trends

Posted on 30/04/2020 by DHL Express

Department of International Trade support UK firm CARDMEDIC

A new innovative UK business, CARDMEDIC, was founded by NHS anaesthetist Dr Rachel Grimaldi while on maternity leave. She developed a collection of digital flashcards to support healthcare workers wearing PPE to better share information to deaf, blind and critically ill coronavirus patients.

Department of International Trade connected Dr Grimaldi with local businesses in Brighton, helping her go from concept to launch in just 72 hours. CARDMEDIC is now used by NHS Trusts across the UK and in Africa, Asia, Australia, Canada, Europe, New Zealand and the United States.

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Adapting to and managing customer expectations

E-commerce has outgrown its infancy and is rapidly moving into second-stage maturity. With customer needs changing all the time, businesses have to stay smart to stay competitive.

In this article we discuss common customer expectations, third-party logistics, distribution strategy and changing solutions for changing businesses.

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Global e-commerce trends

COVID-19 is impacting shopping habits everywhere, we take a look at what’s been happening across the global landscape and how it could affect the near-future of e-commerce.

Read about shrinking sectors, growing markets, surprise packages, direct to consumer models (DTC) and changing consumer behaviour.

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