Deliver a successful peak season | World’s largest trading bloc | After sales opportunity

Posted on 19/11/2020 by DHL Express

Are you ready to hit your peak?

The peak season is typically the hardest and most rewarding time of year for businesses. This year, the pandemic has shaped people’s shopping habits and driven more shoppers online – some for the first time – which has led to a number of businesses having to adapt their model.

With retail store closures to last until at least the end of November, people will once again be turning online and competition will be fierce. Are you ready for the peak season? Our top tips will help to ensure you both attract customers and deliver the best experience.

Read our top tips
15 countries form world’s largest trading bloc

On 15 November, 10 Southeast Asian countries, as well as South Korea, China, Japan, Australia and New Zealand, have formed the world’s largest trading bloc, the Regional Comprehensive Economic Partnership (RCEP).

The RCEP covers almost a third of the global economy and is seen by some analysts as more significant than the Trans-Pacific Partnership’s (TPP) successor because of its size.

Many leaders hope that the new pact will help aid recovery following the pandemic and longer-term support free-trade amongst members.

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The after sales opportunity

Who’s more important? The customers you have, or the ones you’re trying to attract? Well, of course, the answer is both – but when it comes to delivering value, the customers you already have knock the potential ones out of the park.

This article will cover post-sale communication, delivery, packaging, returns and follow-up communication. To make sure you know what we recommend with every sale there’s even a checklist.

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