Brexit Support | UK-Switzerland trade agreement | Increasing e-commerce sales

Posted on 20/12/2018 by DHL Express

Supporting you through Brexit

The uncertainty around Brexit continues to be a challenge for businesses. Since the referendum in June 2016, we have been working closely with UK and EU legislators to ensure the requirements of businesses like yours that are trading internationally are fully understood.

As international specialists we’re already in a strong position to support you through Brexit. Until we have certainty on the way forward, we continue to prepare our business for a ‘no-deal’ scenario, and would like to share our plans along with our suggestions on how to prepare your business.

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UK-Switzerland transition trade agreement

The UK Government and the Swiss Federal Council have approved the transition of a trade agreement, allowing businesses to continue trading freely post-Brexit. The agreement replicates the existing EU-Switzerland arrangements as far as possible and will come into effect as soon as the implementation period ends in January 2021, or on 29 March 2019 if the UK leaves the EU without a deal.

Dr Liam Fox, International Trade Secretary, said: “This is one of the most significant existing trade agreements, with British companies exporting £19 billion worth of goods and services [to Switzerland] last year, and it will provide the certainty that businesses need to continue trading freely.”

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Using Live Chat to boost sales

A Live Chat function within an e-commerce website allows visitors to immediately connect via a chat window to begin a conversation with a representative from your company, giving your digital business a human voice. Live Chat or Chatbots reduce the cost-to-serve per customer by solving low level customer service issues, meaning you and the customer get what you want much quicker.

In fact, an eMarketer survey found that 63 per cent of customers are more likely to return to a website that offers Live Chat, helping you to increase conversion rates and boost sales.

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