2022 delivery and logistics trends | Retail strategy report | Improve service with conversational AI

Posted on 6/01/2022 by DHL Express

Get ahead with the delivery and logistics trends for 2022

With global e-commerce booming and consumers expecting their orders faster and cheaper than ever before, we’ve identified the emerging logistics trends that will help you deliver in 2022.

The need will continue for agile and flexible supply chains that can adapt to market disruptions as they happen and outsourcing to Fifth-Party Logistics partners could be the preferred choice for many e-commerce businesses this year.

We’ll also see the implementation of new technology across the sector to help address logistics issues brought about by the pandemic and assist with rising e-commerce demands. And sustainability is going to be just as important in 2022 as the adoption of green and electric vehicles across the logistics industry is set to grow.

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Leading retail CEOs share their strategies for the year ahead

Want to know what retail leaders are planning for 2022? A newly released report provides detailed insights from over 59 CEOs of big retail brands such as Gymshark, Currys and Pets at Home.

This free download shows that generally CEOs are feeling good about retail in 2022 and are expecting digital sales to keep on growing. However, there is going to be a real strategic focus on how companies can meet customers’ rising expectations of the e-commerce marketplace.

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What is conversational AI and how could it benefit your business?

Are you looking for ways to help your business go global? When those online enquiries keep flooding in, conversational AI tools such as chatbots and virtual assistants can be an efficient way to offer customer service without overstretching your team.

Conversational AI uses machine learning and natural language processing (NLP) to collect information from its own interactions, improving its responses as it learns and simulating real human interaction. It can free up your team from dealing with routine enquiries, offer customer service around the clock and eliminate language barriers.

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