Being a DHL customer brings an endless list of benefits – from local pick-up times and extensive customs expertise, to fast, reliable delivery to 220 countries around the world. What’s more, with real-time online shipping tracking at your fingertips, you’ll always know where your goods are.
All of our shipping, tracking and billing functionality will soon be available via our brand new shipping tool MyDHL+.
MyDHL+ has an intuitive interface from which you will be able to import, export, schedule a pickup, track shipment and pay bills easier and quicker than ever before – all in one visit with one password.
Currently we have a number of tools available:
MyDHL is our online portal which allows you to ship and track your shipments, as well as view and pay your invoices all in one place.
Within MyDHL you’ll have access to the following shipping tools:
Prepare my shipments
Send international and UK shipments, save addresses and view shipment history.
Monitor my shipments
DHL ProView allows you to track and monitor all of your shipments in one place. Set up proactive notifications for key shipping events such as delivery, Customs clearance and shipment on hold.
Control all of your imports in one place. Allow import and third country shipments without disclosing your account number, or give trusted shippers authority to send on your import account to one or multiple addresses whilst keeping your account number hidden.
Access your invoices, copies of shipment and Customs paperwork, download invoice reports and make payments.
Parcels could travel thousands of miles through DHL’s global network to reach their destinations. To ensure that your shipments reach their destination in the same condition as they left and that they don’t damage anyone else’s shipments, it is important to ensure they are correctly packaged.
As a DHL Express account holder, you can receive free DHL packaging. You can order packaging online, with delivery in 2-3 working days. Order your packaging here.
Use cardboard envelopes for lightweight documents. Use cushioned, padded or bubble envelopes to carry more fragile objects and small electronic parts.
Use strong cardboard boxes free from old stickers or address labels as this can cause confusion when parcels are scanned. Boxes should be adequately filled: under-filled boxes may collapse when stacked.
Use appropriate cushioning material to protect the contents, such as: Styrofoam chips, bubble wrap, newspaper etc.
DHL flyer bags are available in two sizes: standard for small documents up to 2kg, and large for documents, ring binders or small boxes up to 3kg. Flyer bags should always be used when the shipment is smaller than the shipping label; the bag has space to fit the shipping label.
If an item isn’t properly packed, our couriers won’t be able to collect it. This usually only applies to large and unusual shaped items. If you’re sending an item that fits this description, view our advice in our Large and Palletised Packing Guide here.
Find more comprehensive advice on packaging your shipment here.
Having a DHL Express account brings a host of benefits that will help grow your business internationally.Find out more
No problem. You can arrange a collection using your DHL shipping tool, or by calling DHL Customer Service on
0844 248 0844
The great news is you don’t need an account to enjoy the benefits of shipping with DHL. You can book online and we’ll collect, or you can drop off your parcel at one of our many DHL Service Point locations.Get a quote