Requisite Claim Periods

Please be aware of the below time periods and methods in which claims must to be submitted in order to be considered:

  • All claims for loss or damage must be made within 30 days from the shipping date
  • For DHL EXPRESS WORLDWIDE shipments covered by the Money Back Guarantee, claims for delays must be made within 14 days of the shipment date*

To submit a claim please call Claims on 0344 248 0879 or email

Claims Process

Step 1

Register your claim

You can register your claim by contacting a claims advisor or DHL customer services using the contact details above.

Step 2

Claim assigned to a claims agent

You will be notified when your claim has been received and is being investigated. In certain instances you may be required to complete a claim form which will be forwarded to you by your claims agent.** The waybill should be referred to on all correspondence and when contacting the claims department by telephone.

Step 3

Complete form and return for assessment

Post: Customer Claims Department,
DHL International (UK) Ltd, Millenium House,
5 Argosy Road, East Midlands Airport,
Derbyshire, DE74 2SA


Further guidance

Should you require any further guidance please do not hesitate in contacting us

Customer Claims
Phone: 0344 248 0879