Customers value choice when it comes to their delivery options and giving them as much visibility and traceability with proactive tracking notifications will encourage trust in your brand and drive customer loyalty. Get this right and it could be incredibly lucrative to your business.
What is On Demand Delivery?
ODD is a service designed to reduce failed delivery attempts and improve the receiver experience and in doing so also reduces the associated carbon emissions. Text and email notifications will keep you customers informed of their estimated delivery times.
OUR ON DEMAND DELIVERY SERVICE TICKS ALL THE BOXES FOR CHOICE AND CONVENIENCE.
Change Delivery Date
Leave in Safe Place
DHL Service Point or Locker
Leave with Neighbour, Concierge or Guard
Alternate Address
Vacation Hold
If you’re a shipper and already using ODD here are a couple of things to make sure you’re optimising this service to benefit your business.
- Are all your ODD Delivery Options activated?
- Are Delivery Notifications mentioned on your website?
- Do you have a mandatory mobile phone number field at check-out?
- Are you aware of the option for Delivery Preferences for your customers?
For more information about our ODD services, speak to your account manager or contact one of our advisors:
Call: 01332 828402
Email: gettingstarted@dhl.com
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