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Brexit trade talks | Japan’s fast-pace economy | Customer service and ecom growth

 
Department for Exiting the EU to publish five new Brexit papers
 
Brexit negotiations are set to resume in the coming weeks and there has been some concern that at the current pace of discussions, and with no formal position from the UK on many issues, trade talks could be delayed until the end of the year.
 
Brexit secretary, David Davis, reopened a debate in an article in the Sunday Times where he urged Brussels to consider whether withdrawal negotiations would benefit from discussing the future trade relationship between the UK and the EU simultaneously. Davis said: “both sides need to move swiftly on to discussing our future partnership.”
 
In a gesture to move the debate forward, the Department for Exiting the European Union announced that the government will publish five new Brexit papers on key subjects including; citizen’s rights, the financial settlement and how to ensure goods continue to move freely across borders.
 
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Japan enjoys longest economic expansion in a decade
 
According to figures from the cabinet office, official data shows that after six consecutive quarters of growth, the Japanese economy has recorded its longest period of economic expansion in more than a decade.
 
The economy grew by 1 per cent in the latest quarter, with a 0.6 per cent rise in the April-June period alone. Private consumption is up by 0.9 per cent, which presents a welcome relief as Japan has been struggling to overcome years of deflation and slow growth.
 
The world’s third-largest economy has been gaining strength with investments linked to the Tokyo 2020 Olympics. Experts warn that the pace of growth may ease off as Japan is still in recovery mode, but that the figures are a positive development with regards to inflation.
 
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How to avoid consumer frustration and grow your ecom business
 
Why is excellent customer service essential to the growth of your ecommerce business? Simply, providing excellent customer service can make the difference between losing a customer forever or gaining another for a lifetime.
 
A study by global management and consultancy firm, Bain & Company, reported that companies who engage with their consumers and respond to customer service requests on social media end up gaining 20 to 40 per cent more in sales from those customers.
 
Jia Wertz, CEO and Founder of Studio 15, a socially responsible fashion brand, shares her top tips for online businesses to provide exceptional customer service. Her advice includes offering simple return policies and how to communicate this effectively, creating a personal experience, and requesting feedback.
 
LEARN MORE
 

Thursday 24 August 2017

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